Introduction
Welcome to the Privacy Policy of Plum Glow. Plum Glow is the developer and operator behind this website and the integrated computer systems design services described throughout it. Protecting your privacy is a core part of how we work, and this document sets out in plain language exactly what information we handle, why we handle it, and the choices available to you at every stage.
We encourage you to read this policy carefully so that you understand our practices regarding personal information. If anything in this policy is unclear, or if you would like to discuss any point before continuing to use our website or services, please reach out using the contact details in the Contact Us section at the end of this page. We are always happy to explain our approach and to answer your questions directly.
Who We Are
The entity responsible for processing your personal information is Shaanxi Xiaoxia Meixia Trading Co., Ltd. (陕西晓夏梅霞商贸有限公司), operating under the trade name Plum Glow. Our registered address is No. 18, Group 1, Dongshiyang Cun, Zhouling Subdistrict, Qinhan New City, Xixian New Area, Xian - 710000, China (CN). Our website is published at https://www.plumglow.buzz.
For the purposes of applicable data protection legislation, Shaanxi Xiaoxia Meixia Trading Co., Ltd. (陕西晓夏梅霞商贸有限公司) is the data controller. This means we decide how and why personal information is collected and used in connection with our website and the systems design and related services we offer. If you have questions about our role as a data controller, you are welcome to contact us at any time.
Scope of This Policy
This policy applies to personal information we collect through this website, through email and telephone communications with our team, and through the delivery of our computer systems design, integration and managed operations services. It does not apply to third party websites that may be linked from our pages, or to any organisation that we do not control, even where those organisations may be mentioned in our materials.
If you are acting on behalf of a business, this policy also applies to the personal information of the individuals you represent, such as the names and contact details of your employees or contractors that you share with us during a project. We ask that you obtain any necessary permission before sharing the personal information of another person with us.
Information We Collect
We collect only the information that is reasonably necessary to provide our services and to respond to your enquiries. The categories of information we may collect are described below.
Information you provide directly
When you contact us, request a consultation, or engage us for a project, we may collect your name, email address, telephone number, company name, job title and the content of the messages you send. We may also collect information you include in project briefs, requirements documents and feedback.
Information collected automatically
When you visit our website, our servers automatically record certain technical information, including your internet protocol address, browser type, operating system, referring pages, pages viewed and the date and time of your visit. This information is used to keep the website secure and to understand how visitors move through it.
Information from business records
Where you become a client, we collect and store business correspondence, contract details, invoices and records of the services we provide. These records help us deliver work accurately and meet our legal and accounting obligations.
How We Collect Your Information
We collect personal information in three principal ways. First, information is provided to us directly by you when you complete a form, send an email, place a telephone call or share documents during a project. Second, information is collected automatically through the use of standard internet technologies such as server logs and cookies, which we describe in more detail later in this policy. Third, information may be received from your employer or business partners when they introduce you to us in the course of a project.
We do not purchase personal information from data brokers, and we do not collect information about you from social media platforms unless you choose to contact us through one of those channels yourself.
How We Use Your Information
We use the personal information we collect for the following purposes. We use your contact details to respond to enquiries and to communicate with you about projects you have asked us to deliver. We use technical information to operate, maintain and improve the website and to protect it against misuse. We use business records to manage our client relationships, to prepare invoices and to meet our legal and financial reporting duties.
Where you have given consent, we may also use your contact details to send occasional updates about our services. You may withdraw that consent at any time, and we make it easy to do so by simply writing to the contact address provided at the end of this policy.
Legal Bases for Processing
Where applicable law requires a legal basis for processing, we rely on the following grounds. We process personal information to perform a contract with you or to take steps at your request before entering into a contract. We process information to comply with our legal obligations, including tax, accounting and regulatory duties. We process information in pursuit of our legitimate business interests, such as keeping our systems secure and improving our services, provided those interests do not override your own rights.
In limited cases we process information on the basis of your consent, for example when you opt in to receive marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before your withdrawal.
Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy, or for as long as we are required to retain it by law. Contact and enquiry records are generally retained for a reasonable period after our last communication so that we can continue to serve you. Business and financial records are retained for the period required by applicable tax and accounting legislation.
When information is no longer needed, we delete it or render it anonymous so that it can no longer be used to identify you. If you would like to know the specific retention period that applies to information we hold about you, please contact us and we will explain it.
Data Security
We apply technical and organisational measures designed to protect personal information from accidental loss, unauthorised access, alteration and disclosure. These measures include encryption of data in transit, restricted access controls, secure storage of records and regular review of our security practices.
While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, but we are committed to responding promptly and transparently in the event of any incident that may affect your information.
Our team follows internal security procedures that limit access to personal information to those who need it to perform their duties. We also review our practices on an ongoing basis and update them as technology and threats evolve, so that the measures protecting your data remain appropriate over time.
International Data Transfers
Our primary place of business is in China, and information we collect is generally processed there. In some cases, service providers we use may process information in other countries. Where information is transferred across borders, we take steps to ensure that it remains protected in accordance with this policy and with applicable law.
If you are located in a jurisdiction with specific rules about cross border data transfers, you may contact us to request further detail about the safeguards we rely on for any international transfer of your personal information.
Your Privacy Rights and Choices
Depending on where you live, you may have certain rights in relation to your personal information. These may include the right to request access to the information we hold about you, the right to ask us to correct inaccurate information, the right to request deletion of your information, the right to object to certain processing, and the right to request that we restrict how your information is used.
You may also have the right to data portability, which allows you to receive a copy of your information in a commonly used format. To exercise any of these rights, please contact us using the details below. We will respond to your request within the timeframes required by applicable law.
How to exercise your rights
To make a request, please send an email to inquiry@plumglow.buzz with a short description of the right you wish to exercise and enough information to allow us to identify you. We may ask you to verify your identity before responding, in order to protect the security of the information we hold.
Responding to requests
We will handle your request without unreasonable delay and in any event within the period required by applicable law. If we are unable to fulfil a request, we will explain the reasons and inform you of any further steps available to you, including your right to complain to a supervisory authority in your jurisdiction.
Privacy for Children
Our website and services are intended for businesses and adult users. We do not knowingly collect personal information from children under the age of thirteen, and we do not direct our services toward children. If you are a parent or guardian and you believe that a child in your care has provided us with personal information, please contact us so that we can take steps to delete that information.
Third Party Links and Services
Our website may contain links to third party websites or to tools provided by other organisations. This privacy policy does not apply to those third party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third party website you visit, even when you reach it through a link on our site.
Marketing and Communications
From time to time we may contact you with information about our services that we believe may be relevant to you. We only send marketing communications where we have a lawful basis to do so, and we always provide a clear and simple way to opt out. You can stop receiving marketing messages at any time by following the unsubscribe instructions in the message, or by writing to the contact address in this policy.
Please note that even if you opt out of marketing, we may still need to contact you for service related reasons, such as updates about an ongoing project, billing matters or important changes to our terms. These communications are not marketing and are necessary for the delivery of the services you have requested.
Automated Decision Making
We do not use automated decision making or profiling in a way that produces legal effects for you or that otherwise significantly affects you. Any decisions about the services we provide, including pricing, project scope and support, are made by qualified members of our team. If this changes in the future, we will update this policy and explain the logic involved, as well as the rights available to you in relation to that processing.
Where we use automated tools to help us operate our website and services, such as security monitoring or basic usage analytics, those tools are used to support human decisions rather than to replace them.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, in technology or in applicable law. When we make material changes, we will update the last revised date at the top of this page and, where appropriate, provide a more prominent notice on our website.
We encourage you to review this policy periodically so that you remain aware of how we protect your information. Your continued use of our website after any change takes effect constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns or requests relating to this privacy policy or to how we handle your personal information, please contact us using the details below. We aim to respond to every enquiry within a reasonable time.
Plum Glow
Shaanxi Xiaoxia Meixia Trading Co., Ltd. (陕西晓夏梅霞商贸有限公司)
No. 18, Group 1, Dongshiyang Cun, Zhouling Subdistrict, Qinhan New City, Xixian New Area,
Xian - 710000, China (CN)
Email: inquiry@plumglow.buzz
Phone: +15717410556
Website: https://www.plumglow.buzz